Shipping and Charges

We are member of the association «Schweizerischen Versandhandels VSV» and rely on, in order for the protection of our customers, to their recommended regulations and guidelines. Further information for customers about the «swiss online warranty and about the e-commerce Ombud agency will you find [there].

We are also member of Trusted Shops. Trusted Shops is testing online shops by special chosen criteria’s and award them with the European Seal of approval. With the combination «guarantee or money back » and the system «customer valuation». Customer will buy safe at those stores.

  1. Terms of delivery and the cost
    • only delivers to Switzerland and Liechtenstein.
    • Our partner is the swiss post. The following options are available:
        PostPac Economyfree Delivery the next 2 – 3 working days
        PostPac PriorityCHF 8.00Delivery the next working day
        PostPac Priority SaturdayCHF 10.00Delivery the next Saturday
        Swiss-ExpressCHF 16.00Delivery the next working day till 9:00 a.m.
        AbholungfreePick up in Lucerne
    • You are also welcome to pick up the order at our warehouse. No charges at all will be made then.
    • Orders with all goods on stock and received before 16:00, will be sent the same day. The exception are orders with «payment advanced» and not payed immediately by credit card or Twint.
    • Orders, which have articles not on stock and has to order them from suppliers, the due of delivery will be from the article, which comes last in.
    • Please note, after the parcel is once handed over to the swiss post, we cannot take warranty for the way of transportation.
    • If the customer refuse to take the parcel, we charge for our expenses, usually twice the transport cost.

  2. Cost for small deliveries (under CHF 50.00)
    • If the amount of the order is under CHF 50.00. We charge CHF 7.00 cost for delivery Swiss Post economy
    • If picked up at our warehouse, no charges will be made at all.

  3. Policy of return/warranty
    1. Right of return
      • Returns can be made if:
        • After 14 days within the reception
        • The goods are complete unused and not open
        • All items only with the complete original cover/Tag

        If you returned your whole order or if the value of your order falls under CHF 50.00, we charge you CHF 7.00 for the cost of delivery.

        If textiles are not handled carefully, we reserve the right to charge 10% of the value.

    2. No right of return
      • No returns can be made if:
        • If we received the goods after 14 days of customers reception.
        • Original cover and tag is damaged or missing
        • If the goods have been used, damaged or are smelling bad or having stains.
        • The goods are not complete (accessories missing).
        • The goods are not complete (accessories missing).
        • cosmetic products/make up/food.
        • Article, which are more expensive than Fr. 150.00 and had to be procured especially for the customer
        • Articles on sale
        • If it is a large quantity of the same article (20 piece or more).

    3. General Information to returns
      • If goods are damaged from manufacturing, will fix the damage or replace the good. If both are not possible, the customer has the right to step back from the contract. No further claim can be made.
      • After receiving the return, we refund the money immediately or if desired by the customer, it will remain as credit on the customer’s account. Please note if you have registered as a guest, only a refund can be made.
      • Cost of return has to be payed by the customer.
      • If we have cleared the return, the customer will receive an e-mail
      • Please attach the following document to the returns[Return form]

  4. Terms of payment
    • offers the following conditions for payment
      • Invoice: For customers minimum age of 18 and an approved good credit rate can order goods worth up to Fr. 500.00 on per invoice. The invoice comes enclosed with the delivery and has to be payed within 10 days without any deduction after receiving the order.
      • Credit cards (Master, Visa)
      • Postfinance
      • Postfinance
      • Twint
      • Payment in advance: after receiving the payment, your order will further proceed.
    • We are the owner of all goods until the payment has been made.

  5. Delay of payment / reminder to pay/ debt collection
    • The invoice has to be payed after 10 days of delivery.
      • After this time, reminds the customer by email (8 days after delay).
      • 1 demand note send by post letter (6 days after the reminder)
      • 2 demand note send by post letter (13 days after first demand note) additional cost of Fr. 10.00 will be charched.
    • After that, we’ll hand the claim over to the dept collection company Intrum Justitia AG, Schwerzenbach for enforcement

  6. Protection of data privacy and security
    • Your confidence and trust concerning your privacy is very important to us.
    • Your personal data is protected and processed in accordance within the law!
    • We treat customer data confidentially and only pass it on to third parties if this is necessary for the purpose of contract execution or billing.
    • Your personal data will be transmitted encoded with SSL technology. Find the complete data regulation under data security.